Accessibility report hub

Accessibility at Communico

Every Communico product ships with a published VPAT 2.5 Rev 508. Below is the conformance status of each product, the methodology used to measure it, and the shared-responsibility model that defines how we work with our partners on accessibility.

Report date
2026-04-24
Standard
WCAG 2.1 Level AA
Vendor
Communico, Inc.
Contact
accessibility@communico.us
Products

Per-product conformance

Each card links to the full VPAT 2.5 Rev 508 report for that product, including a row-by-row breakdown of all 50 Level A + AA success criteria, the Remarks column, and product-specific remediation notes.

Communico Attend

Fully conformant

Event promotion, registration, and communication for libraries and their customers.

40 Supports
0 Partial
10 N/A
0 No

2026.04 release

View full VPAT

Communico Reserve

Fully conformant

Library room and resource booking with a self-service customer flow.

40 Supports
0 Partial
10 N/A
0 No

2026.04 release

View full VPAT

Communico Schedule

Fully conformant

Customer-facing self-service asset and appointment booking.

40 Supports
0 Partial
10 N/A
0 No

2026.04 release

View full VPAT
Engage

Communico Engage

Fully conformant

Library-branded native mobile app for customers (iOS + Android via Cordova / Ionic v1).

40 Supports
0 Partial
10 N/A
0 No

2026.04 release

View full VPAT

Communico Connect

Fully conformant

Next-generation customer-facing mobile app (PWA + native iOS / Android, Ionic Vue 3 / Capacitor 7).

40 Supports
0 Partial
10 N/A
0 No

2026.04 compliance patch

View full VPAT (WCAG 2.1)

Communico Challenge

Fully conformant

Gamified reading / event engagement module rendered via Yavin components inside Create CMS pages.

40 Supports
0 Partial
10 N/A
0 No

2026.04 compliance patch

View full VPAT

Communico Explore

Fully conformant

Unified discovery layer — catalogue search, digital collections, AI concierge — rendered via Yavin in Create pages.

40 Supports
0 Partial
10 N/A
0 No

2026.04 compliance patch

View full VPAT

Communico Connect is also published against the newer WCAG 2.2 Level AA standard

Partnership

Shared responsibility for accessibility

Communico's software is a platform, not a template. Our partners — the libraries we work with — asked us for content-authoring tools that give them real flexibility and control to match their brand, their community's voice, and the particular shape of their programs. We built them. That editorial freedom is a core feature: every library is different, and every library deserves software that treats them that way.

With that flexibility comes a natural division of responsibilities. The accessibility of what a customer experiences on a Communico product is the result of two contributions working together — the platform Communico builds, and the content each partner chooses to publish through it. Both matter, and both are reflected in the per-product VPATs above.

Communico is responsible for

The platform itself

  • The product software — the admin UI, the customer-facing UI, and the HTML, CSS, JavaScript, and ARIA patterns generated by our code.
  • A runtime accessibility safety net that automatically corrects common content-authoring oversights — home-link labelling, calendar ARIA correctness, low-contrast colour overrides, decorative-image marking, heading-outline repair, and semantic landmark structure.
  • Regular WCAG 2.1 AA testing against every major release, with every measurement documented.
  • An ongoing remediation plan and a feedback channel at accessibility@communico.us.
  • Training resources and direct support for partner staff who author content.
Each partner is responsible for

The content they choose to publish

  • The text of event descriptions, room details, landing pages, and announcements — including heading structure and plain-language phrasing.
  • The images uploaded for event posters, room photography, branding, and page decoration — including alt text and whether critical information is only available inside raster pixels.
  • The theme colours selected for the site — the platform's runtime contrast safety net will darken foregrounds that fail WCAG 1.4.3, but the partner's brand choices are preserved wherever possible.
  • Header and footer HTML. Partners have direct edit access to the header and footer markup on their Communico-powered site through our admin tools, and may publish, modify, or replace it at any time — including any partner-chosen navigation, third-party widgets, analytics snippets, or embedded scripts. The accessibility of this partner-authored chrome sits with the partner's content authors; it is beyond Communico's direct control.
  • Whether partner staff engage with the training and admin-UI guidance Communico provides.
Methodology

How we test

Every Communico product is tested against WCAG 2.1 Level A + AA using axe-core 4.10, pa11y 9.0 (WCAG2AAA profile filtered to Level A/AA), Lighthouse 12, and 34 scripted manual probes run across desktop, tablet, and mobile viewports. A multi-page consistency probe cross-references navigation and identification across products. The full testing pipeline runs against every major release, and each run is documented in the published report set.

Conformance terms

Supports
The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criterion. Remarks on the per-product VPAT explain the specific gap and the remediation path.
Does Not Support
The majority of product functionality does not meet the criterion. Currently zero rows across all audited Communico products fall into this category.
Not Applicable
The criterion is not relevant to the product. Example: captions criteria on a product that ships no video content.
Not Evaluated
The product has not been evaluated against the criterion. Currently zero rows across all audited Communico products fall into this category.
Downloads

VPAT reports

Download the full VPAT 2.5 Rev 508 report for any Communico product.

Communico Attend

Download VPAT (PDF)

Communico Reserve

Download VPAT (PDF)

Communico Schedule

Download VPAT (PDF)

Communico Engage

Download VPAT (PDF)

Communico Connect

Download VPAT (WCAG 2.1, PDF) Download VPAT (WCAG 2.2, PDF)

Communico Challenge

Download VPAT (PDF)

Communico Explore

Download VPAT (PDF)

Customer access

Alternative means of access

Customers who are unable to use a Communico web interface may always fall back to direct interaction with their library partner. Every partner branch accepts event registrations, room reservations, scheduling requests, and every other patron-facing function by telephone, email, or in person. Partner staff are trained to act on behalf of customers. This alternative means of access satisfies the equivalent-facilitation provision of 28 CFR 35.200(b)(2) for every patron-facing function of every Communico product.

If you are a customer who has encountered a barrier on a Communico-powered site and would like us to investigate, please contact accessibility@communico.us. If you are a partner administrator with questions about the accessibility of your specific instance, the same inbox reaches us.

History

Audit history

Every Communico product VPAT is re-generated against every major release and reflected in the audit history below.

DateProductVersionNotes
2026-04-22Communico Attend2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Reserve2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Schedule2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Engage2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Connect2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Challenge2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
2026-04-22Communico Explore2026.04 releaseFully conformant with WCAG 2.1 Level AA across all 50 criteria.
Citations

References & standards

The regulations, standards, templates, and technical specifications referenced by the VPATs linked above.